Refund Policy for Translator Earbuds
Thank you for purchasing Translator Earbuds. We are committed to ensuring the satisfaction of our customers and understand that circumstances may arise where you need to request a refund. Please review our refund policy below:
Order Cancellation
- Cancellation Window: After placing an order, you may have the opportunity to cancel and request a full refund within a day or two, depending on our processing schedule. This cancellation window is at our discretion and may vary based on order volume and processing times.
- Requesting Cancellation: To request an order cancellation, please contact our support team as soon as possible. Include your order number and contact information to expedite the process.
Refund Eligibility
- Non-refundable Orders: Once an order is processed and dispatched from our warehouse in China mainland, it is considered final and non-refundable. We encourage our customers to review their orders carefully before confirmation.
- Shipping Delays: We understand that shipping times can vary, especially when ordering internationally. Our standard shipping timeframe is within one month from the dispatch date. However, if your order has not arrived within two months, we acknowledge the inconvenience and will offer a full refund.
- Initiating a Refund for Delays: If your order has not arrived within the specified two-month period, please contact our support team with your order details. We will review your claim and initiate a refund process if eligible.
Processing Refunds
- Refund Method: Refunds will be processed to the original method of payment. Please note that the time frame for the refunded amount to reflect in your account may vary depending on your bank or credit card issuer.
- Support Contact: For any inquiries or assistance regarding our refund policy, please contact our customer support team. We are here to help and ensure a satisfactory resolution to your concerns.
Additional Information
- Changes to Refund Policy: We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Thank you for choosing Translator Earbuds. We value your trust and are dedicated to providing you with quality service and support.